Privacy Policy

Our Commitment

101 Mortgage Pty Ltd abides by the National Privacy Principles established under the Privacy Amendment (Private sector) Act 2000. We believe that this statement will address any potential concerns you may have about how personal information you provide to us is collected, held, used, corrected, disclosed and transferred. You can obtain more information on request about the way we manage the personal information we hold. If you seek any further information please contact us in one of the following ways.

Collection

As a financial services organisation we are subject to certain legislative and regulatory requirements which necessitate us obtaining and holding detailed information which personally identifies you and/or contains information or an opinion about your (“personal information”). In addition, our ability to provide you with a comprehensive advisory service is dependent on us obtaining personal information about you including:

• Employment details and employment history;
• Details of your financial needs and objectives;
• Details of your current financial circumstances, including assets and liabilities (both actual and potential), income expenditure, insurance cover and superannuation;
• Details of your investments preferences and aversions or tolerance to risk;
• Information about your employment history along with family history and circumstances and commitments and social security eligibility;
• Any other information relevant to your needs.
• Failure to provide the personal information referred to above may expose you to higher risks in respect of the recommendations made to you and may affect the adequacy or appropriateness of advice we give you.

We are required, pursuant to the Corporations Act, to collect sufficient information to ensure appropriate advice can be given in respect of recommendations made to our clients. If you elect not to provide us with the personal information referred to above, we may elect to terminate our retainer with you if we believe we are unable to provide you with an appropriate service.

Use and Disclosure

We will only collect, maintain and use personal information about you if it is necessary for us to adequately provide to you the services you have requested including:

• Finance applications;
• The provision of finance quotes;
• Making finance recommendations;
• Reviewing your current finance situation;
• Any other information relevant to your needs.

We will not use or disclose personal information collected by us for any purpose other than:

The purposes for which it was provided or secondary related purposes in circumstances where you would reasonably expect such disclosure; or

Where you have consented to such disclosure; OR

Where the National Privacy Principles authorise use or disclosure where required or authorised under law, in circumstances relating to public health and safety and in connection with certain operations by or on behalf of an enforcement body; or

For the purpose of reporting to AUSTRAC under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.

We are required under the Rules of Professional Conduct of the MFAA to make certain information available for inspection by the Association on request to ensure ongoing compliance with mandatory professional standards. This may involve the disclosure of your personal information. We are also obliged pursuant to the Corporations Act to maintain certain transaction records and make those records available for inspection by the Australian Securities and Investments Commission.

Security

Your personal information is generally held in your client file. Information may also be held in a computer database.

We will at all times seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorised access, modification or disclosure. At all times your personal information is treated as confidential and any sensitive information is treated as highly confidential. All paper files are stored in lockable cabinets that are secured out of hours. Access to our premises is controlled, only personnel with approval gain access to the premises. All computer-based information is protected through the use of access passwords on each computer and screen saver passwords. All data is regularly backed up and stored securely off site.

Access

You may at any time, by contacting us by any of the methods detailed below, request access to your personal information. We will then (subject to the following exceptions) provide you with access to that information either by providing you with copies of the information requested, allowing you to inspect the information requested or providing you with an accurate summary of the information held. We will, prior to providing access in accordance with this policy, require you to provide evidence of your identity.

Complaints Resolution

If you wish to complain about any breach or potential breach of this privacy policy or the National Privacy Principles, you should contact us by any of the methods detailed below and request that your complaint be direct to the Privacy Officer. Your complaint will be considered within 7 days and responded to. It is our intention to use our best endeavours to resolve any complaint to your satisfaction; however, if you are unhappy with our response, you are entitled to contact the Office of the Privacy Commissioner who may investigate your complaint further.

Third Party Web Sites

101 Mortgage maintains links to other web sites whose operators may or may not adhere to a privacy policy or be governed by the National Privacy Principles.

While it is not necessary to register your personal details to use our web site, we do offer a registration service, which will enable you to receive product and service updates, newsletter and other information. In the event you do register with us, we will collect personal information from you including your name and e-mail address.

If you have registered with us and decide, at any time, that you do not wish to receive any further information from us, you can send an e-mail to the e-mail address noted below requesting to be removed from our online registration database. Please allow 2 weeks for your request to be actioned.

You may amend or update your registration details by sending an e-mail to the e-mail address noted below providing your amended details. Please allow two weeks for your request to be actioned.

Cookies

Our website uses cookies, which allows us to identify your browser while you are using our site. Cookies do not identify you; they simply allow us to track usage patterns so that we can measure the level of interest in various areas of our site. All browsers allow you to be notified when you receive a cookie and elect to either accept it or not. Your internet service provider should be able to assist you to set your preferences.

Privacy Officer

Please address your enquiries to:

Privacy Officer
101 Mortgage Pty Ltd
PO BOX 3284
Wamberal NSW 2260

Ph – 1300 101 101   Fax – 1300 101 100

Disclosure Statement

This website is operated by 101 Mortgage Pty Ltd. All information on the website is directed to and applicable for Australian residents only.

Copyright

Copyright 101 Mortgage Pty Ltd. All rights reserved unless otherwise stated.

Links to Third Party Sites

This website contains links to external websites. Whilst such links are provided for your convenience, you should be aware that the information handling practices of the linked websites might not be the same as ours and do not constitute endorsement of material at those sites or any associated organization, product or service. These external information sources are outside our control. It is the responsibility of users to make their own decision about the accuracy, currency, reliability and correctness of the information at those sites.

Contact Us

101 Mortgage Pty Ltd
Po Box 3284 Wamberal NSW 2260

Ph – 0414 685 877  Fax – 1300 101 100
Email – admin@101mortgage.com.au